Support

Frank is on his break. Doris will see you now.

My receipt is empty

On iPhone, check Settings › Access to the evidence and allow Screen Time. Screen Time needs a little history before there is anything to print. To try the app right away, turn on Settings › Receipts › Demo mode. On Mac, the menu bar app only counts time while it is running, so give it a while.

Why can't I save or share some receipts on iPhone?

In report-only mode, Apple keeps Screen Time data inside a privacy extension, so the receipt can be shown but not exported. With full Screen Time access, or with receipts you enter by hand, saving and sharing work normally.

Restoring Unbillable Pro

Pro is a one-time purchase that works on both iPhone and Mac with the same Apple Account. On a new device, open Settings and tap Restore Purchases.

Refunds

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Still stuck?